Replacement and Refund Policy

Covered

• A mailbox or account that, tested inside the listing's warranty window, rejects the delivered login or is already blocked.
• An item that differs from its listing title, such as the wrong service, region or age, or no mailbox login where one was promised.
• An order you paid for that never arrived, or a payment taken twice.

Reporting window

The warranty window printed on each listing, counted from delivery. Some are only a few hours long, so test everything on the day it arrives.

Remedy

A replacement from the same listing. If that listing has no stock, or the order was never delivered, we refund it.

Not covered

• Blocks that follow bulk or automated activity: mass sign-ups, scripted logins, mass mailing or spam.
• A site refusing a mailbox domain, mail cleared after 35 days without new messages on listings that say so, and the fact that mailboxes cannot send.
• Cookies or tokens that stop working after you change a password, and claims made after the window or on orders under a chargeback.

Making a claim

Open a ticket from your order page, or write to support@buyfirstmailaccounts.com, with the address of the affected line and a screenshot of the error. We answer in the ticket.